PRIVECY & COOKIES POLICY

This Practice Alumias Privacy Policy outlines our policies and procedures regarding the collection, use, and disclosure of your information when you use our services, whether online through our digital platform or in person at our physical clinic. It also informs you about your privacy rights and how the law protects you.

We use your personal data to provide and improve our services. By using our website (www.alumias.com) or receiving care at our medical office, you agree to the collection and use of information in accordance with this Privacy and Cookies Policy.

Interpretation and Definitions

Interpretation:Words with initial capitalization have meanings defined under the following conditions. These definitions apply whether the terms appear in singular or plural.

Definitions

• Account: A unique account created for you to access our service or parts of it.

• Company (referred to as "the Company," "We," "Us," or "Our" in this agreement): Practice Alumias, Calle del Marques de Campo 20, 46007, Valencia, España.

• Cookies: Small files placed on your computer, mobile device, or any other device by a website, containing details of your browsing history on that website, among other uses.

• Country: España.

• Device: Any device that can access the online service, such as a computer, cellphone, or digital tablet.

• Personal Data: Any information relating to an identified or identifiable individual.

• Service: The medical and consultation services provided by the Company, both online (via our website) and in person at our physical consultation office.

• Service Provider: Any natural or legal person who processes data on behalf of the Company. This includes third-party companies or individuals employed to facilitate the service, provide the service on behalf of the Company, perform services related to the service, or assist the Company in analyzing how the service is used.

• Usage Data: Data collected automatically, either generated by the use of the website or from the service infrastructure itself (e.g., the duration of a page visit).

• Website: Practice Alumias, accessible from www.alumias.com.

• You: The individual accessing our services, attending our physical clinic, or using the website, as applicable.

Collecting and Using Your Personal Data

Methods of Data Collection

We collect information from you in two ways:

1. Online: Through our website, scheduling tools, and digital communication channels.

2. In-Person: At our physical medical office during registration, consultations, and medical examinations.

Types of Data Collected

Personal and Medical Data

While using our hybrid services, we may ask you to provide us with certain personally identifiable information that can be used to contact, identify, or provide medical care to you. This may include, but is not limited to:

• Email address

• First name and last name

• Phone number

• Address, state, province, ZIP/postal code, city

• Identification documents (such as DNI/NIE or passport) for health registration and legal compliance.

• Note on Health Data: Any medical history or health-related data collected during your online or in-person consultations is treated with the highest standard of medical confidentiality and in strict compliance with Spanish health data regulations.

Usage Data (Digital)

Usage data is collected automatically when using our website. This may include:

• Your device's Internet Protocol (IP) address

• Browser type and version

• Pages visited, time and date of visit, time spent on those pages

• Unique device identifiers and other diagnostic data

Marketing Communications

By providing your contact details (including email address, phone number, or WhatsApp number), you expressly consent to receive promotional communications from Practice Alumias or its trusted partners via email, SMS, phone calls, or WhatsApp. These communications may include, but is not limited to:

• Special offers, discounts, and health-related promotions.

• Newsletters and updates about our hybrid services.

• Surveys or feedback requests to improve your experience.

Your Rights

You may opt-out of these communications at any time by:

• Contacting us at practicealumias@gmail.com to update your preferences.

We will process your opt-out request within 7 business days. Note that transactional, medical, or service-related messages (e.g., appointment confirmations, clinical updates, or test results) will continue even if you opt out of marketing.

Cookies Policy

We use cookies and similar tracking technologies to track activity on our digital service and store certain information. The technologies we use may include:

• Browser Cookies: Small files placed on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some parts of our online service.

• Flash Cookies: Used to store information about your preferences or activity on our website.

• Web Beacons: Small electronic files that allow us to count users who have visited certain pages or opened an email.

Use of Your Personal Data

The Company may use your personal data for the following purposes:

• To provide, maintain, and deliver our hybrid medical services (both online and in-person).

• To manage your appointments, patient files, and medical records.

• To manage your account and register you as a patient.

• To fulfill medical, financial, and legal obligations under Spanish law.

• To contact you with updates, offers, and information related to our services.

• To manage your requests and address your needs.

Sharing Your Personal Data

We may share your information in the following situations:

• With service providers to manage clinical software, medical invoicing, or website analysis.

• In the event of mergers, acquisitions, or asset sales.

• With health authorities or legal entities when strictly required by Spanish law.

• With your explicit consent.

Retention and Security of Your Data

We retain your personal data only for as long as necessary for the purposes described in this policy, and in accordance with Spanish legal requirements regarding the retention of medical records. We take rigorous technical and organizational measures to protect your information both online and physically at our clinic.

Children's Privacy

Our service requires legal consent. In accordance with Spanish law, individuals under the age of 14 cannot consent to the processing of their personal data independently. We do not knowingly collect personal information from children under 14 without explicit parental or guardian consent. If you are a parent or guardian and are aware that your child has provided us with personal data, please contact us.

Links to Other Websites

Our online service may contain links to third-party websites. We have no control over their content, privacy policies, or practices, so we recommend reviewing their policies before interacting with them.

Privacy Policy Update: Google Maps and Google Reviews Integration

As part of our commitment to transparency and patient feedback, we utilize Google Maps and Google Reviews to help you locate our physical clinic at Calle del Marques de Campo 20 and to allow users to view or submit reviews. By interacting with these features, you acknowledge and agree to the following:

• Platform Interaction: Google may collect data and place cookies on your device when you view our location, get directions to our office, or leave a review.

• Data Control: Google acts as an independent data controller for any reviews or data submitted on their platform. Your interaction with Google services is strictly governed by Google's own Terms of Service and Privacy Policy.

• User Control: To manage or delete a review submitted via Google Maps, you must do so directly through your personal Google account.

Changes to This Privacy Policy

We may update this policy periodically to reflect changes in our hybrid operations or legal regulations. We will notify you of any changes by posting the new policy on this page and, in some cases, by sending you an email. We encourage you to review this policy regularly.

Contact Us

If you have any questions about this privacy policy or your data rights, you can contact us at: practicealumias@gmail.com.